Refund policy

RETURN & REFUND POLICY

Last updated: September 2026

Thank you for shopping with Colombian Shapewear by B&T. We take great care in preparing and inspecting every order before shipment.

Because our products include shapewear, compression garments, and intimate garments that are worn directly against the body, special hygiene rules apply to our products. Please review this policy carefully before placing your order.

FINAL SALE — SHAPEWEAR & INTIMATE GARMENTS

For hygiene and sanitary reasons, all shapewear, compression garments, bodysuits, waist trainers, shaping shorts, panties, and other intimate garments are FINAL SALE and are not eligible for return, exchange, or refund, except in the case of a defective, damaged, or incorrect item, or where otherwise required by applicable law.

Final Sale products are also not eligible for self-service cancellation through our online store.

This policy applies even if:

The item has not been worn.
The packaging has not been opened.
The customer ordered the incorrect size, colour, style, or compression level.
The garment does not fit as expected.
The customer changes their mind after purchase.

We strongly encourage customers to review our Size Guide carefully before ordering.

If you are unsure about sizing, please contact us before placing your order. We will be happy to provide general sizing guidance.

Sizing assistance is provided as a courtesy and does not constitute a guarantee of fit, as body shape, measurements, fit preferences, and compression tolerance vary from person to person.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

We carefully inspect our products before shipment. However, if you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact us as soon as possible.

For visible shipping damage, obvious defects, or incorrect items, we ask that you contact us within 48 hours of confirmed delivery whenever reasonably possible.

Please provide:

Your full name.
Order number.
A description of the issue.
Clear photographs of the item.
Photographs of the packaging when relevant.

Please do not wear, wash, alter, remove tags from, repair, or dispose of the item while your claim is being reviewed.

If your claim is approved, B&T Colombian Shape Wear may, as appropriate, offer a replacement, refund, or other remedy, depending on the circumstances and applicable law.

If we require the product to be returned because we sent an incorrect item or confirmed a qualifying defect, we will provide return instructions and, where applicable, cover reasonable return shipping costs.

Normal wear and tear, accidental damage, misuse, improper washing or care, incorrect storage, alterations, damage caused while putting on or removing the garment, or damage resulting from improper use are not considered manufacturing defects.

DEFECT REPORTING

To help us investigate and resolve product issues promptly, customers are asked to report any suspected manufacturing defect within 14 days of confirmed delivery whenever reasonably possible.

Clear photographs, the order number, and additional information regarding the issue may be required as part of our review.

Claims submitted after 14 days may require additional information and will be assessed based on the circumstances of the claim and applicable law.

This reporting period does not limit any consumer rights or remedies that cannot legally be excluded or restricted.

FIT, SIZING & COMPRESSION

Shapewear is specifically designed to provide compression and may fit significantly more firmly than regular clothing.

Customers are responsible for reviewing the measurements, sizing information, compression level, and product description before purchasing.

The following are not considered product defects:

A garment feeling tighter or looser than expected.
Personal discomfort with the selected compression level.
Differences in fit caused by individual body shape.
Ordering an incorrect size.
Preferring another style, length, colour, or level of compression.
A garment creating a different shaping effect than personally expected.

For hygiene reasons, we cannot accept size exchanges on Final Sale garments.

SKIN SENSITIVITY & MATERIALS

Customers are responsible for reviewing the listed product materials before purchase and for considering any known personal sensitivities or allergies.

Individual reactions to textile materials may vary.

Our garments may contain materials such as nylon, spandex/elastane, latex, cotton, silicone, lace, or other components, as specified in the individual product description or product label.

If you experience redness, itching, irritation, unusual discomfort, or any other adverse skin reaction, discontinue use immediately.

To the extent permitted by applicable law, B&T Colombian Shape Wear is not responsible for reactions resulting from a customer's known sensitivity to accurately disclosed materials, improper use of the garment, or continued use after irritation develops.

Nothing in this section limits any rights or remedies available under applicable law.

PRODUCT CARE

Customers are responsible for following the care instructions provided with the garment or displayed on the product label.

Damage caused by improper washing, drying, bleaching, ironing, excessive heat, inappropriate detergents, alterations, or failure to follow care instructions is not considered a manufacturing defect.

COLOUR & PRODUCT APPEARANCE

We make reasonable efforts to display our products, colours, textures, and details accurately.

However, colours may appear slightly different depending on:

Lighting conditions.
Photography.
Device or monitor settings.
Screen brightness.
Production or fabric variations.

Minor variations that do not materially affect the function or quality of the garment are not considered defects.

ORDER CANCELLATIONS & CHANGES

Final Sale items are not eligible for self-service cancellation through our online store.

If you need to change or cancel an order, please contact B&T Colombian Shape Wear as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order enters processing or fulfillment; however, changes or cancellations are not guaranteed.

Once an order has entered processing, been fulfilled, or shipped, it may no longer be possible to cancel or modify it.

Any cancellation rights required by applicable law remain unaffected.

SALE, DISCOUNTED & PROMOTIONAL ITEMS

Unless specifically stated otherwise, products purchased using a discount code, promotional offer, bundle offer, clearance price, or sale price remain subject to the same Final Sale conditions described in this policy.

A promotional price or discount does not create eligibility for a return or exchange.

SHIPPING CHARGES

Original shipping charges are non-refundable except where the refund results from an error by B&T Colombian Shape Wear, a qualifying defective item, or where otherwise required by applicable law.

Any return sent without prior authorization may be refused.

Please do not send products back to us without first contacting us and receiving return instructions.

REFUNDS

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

After we process a refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

These processing times are outside our control.

B&T Colombian Shape Wear is not responsible for processing delays caused by financial institutions or payment providers after the refund has been successfully submitted by us.

LOST, STOLEN OR MISSING PACKAGES

Please ensure that your shipping address is complete and accurate before submitting your order.

Issues involving lost, stolen, delayed, or misdelivered packages may also be subject to our Shipping Policy and the terms and procedures of the applicable shipping carrier.

Customers should contact us promptly if tracking information indicates a delivery problem so that we can assist with the appropriate next steps.

Where available, carrier tracking and delivery confirmation may be used to investigate delivery claims.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

B&T Colombian Shape Wear is not responsible for delays or delivery problems resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to us due to incorrect or incomplete shipping information, additional shipping charges may apply before the order can be resent.

REFUSED, UNCLAIMED OR UNDELIVERABLE ORDERS

If an order is returned to us because of:

An incorrect or incomplete address.
Refusal of delivery.
Failure to collect or claim the package.
Failed delivery attempts.
Another circumstance outside our reasonable control.

Additional shipping charges may apply before the order can be resent.

The return of a package to us by a carrier does not automatically make a Final Sale product eligible for a refund.

Any consumer rights available under applicable law remain unaffected.

UNAUTHORIZED RETURNS

Products returned without prior authorization may be refused and may not qualify for a refund, replacement, exchange, or store credit.

Always contact B&T Colombian Shape Wear before sending an item back.

CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact B&T Colombian Shape Wear directly if there is a problem with an order so that we have an opportunity to review and resolve the matter before a payment dispute or chargeback is initiated.

If a chargeback or payment dispute is filed, we reserve the right to provide the applicable bank, credit card issuer, payment processor, or other financial institution with relevant documentation concerning the transaction.

This documentation may include:

Order confirmation and transaction records.
The product listing and description in effect at the time of purchase.
The Return & Refund Policy and other applicable policies in effect at the time of purchase.
Customer communications.
Shipping information.
Carrier tracking information.
Delivery confirmation.
Photographs or quality-control records where available.
Other information relevant to the dispute.

Fraudulent or abusive chargebacks may be contested using the documentation available to us.

Nothing in this section restricts a customer's rights under applicable law or the rules of their payment provider.

PERSONAL RESPONSIBILITY & PRODUCT USE

Our products are sold as fashion and body-shaping apparel.

Customers are responsible for selecting a garment, size, and compression level appropriate for their personal comfort and intended use.

Product descriptions, sizing guidance, compression information, and customer service communications are provided for general product information purposes.

They do not constitute medical advice, diagnosis, treatment recommendations, or medical instructions.

If you have concerns about whether compression garments are appropriate for you, you should seek advice from an appropriate healthcare professional before use.

LEGAL RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or override any consumer right, statutory warranty, condition, remedy, or protection that cannot legally be excluded under applicable federal or provincial law.

If applicable law grants a customer rights that conflict with any provision of this policy, the applicable law will prevail.